Ebook Listening With Empathy: Creating Genuine Connections With Customers and Colleagues, by John Selby
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Listening With Empathy: Creating Genuine Connections With Customers and Colleagues, by John Selby
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With customer loyalty weighing in as the most valued commodity in the workplace today, we'd all like to know how to create lasting emotional connections to keep clients personally satisfied and eager to do business with us. In this followup to Take Charge of Your Mind John Selby presents his 4step Listening With Empathy moodmanagement method for doing just that, giving readers a practical toolkit for rapidly shifting from negative to genuinely positive moods at work, feeling good in your own skin in the present moment, and making authentic heart contact with customers, clients, and colleagues. As readers hone their abilities to create strong bonds with others by making them feel truly accepted and appreciated, they will naturally become more confident, charismatic, and successful. A highly regarded meditation teacher and business consultant, John Selby is the author of twentytwo books with sales totaling more than half a million copies.
- Sales Rank: #1610147 in eBooks
- Published on: 2007-01-30
- Released on: 2007-01-30
- Format: Kindle eBook
About the Author
Psychologist John Selby has spent over thirty years practicing and teaching meditation and its benefits and has studied meditative techniques and traditions all over the world. The author of seven meditation and self-help books, Selby has sold more than half-a-million copies of his books worldwide. His books have been translated into eight languages.
Most helpful customer reviews
0 of 0 people found the following review helpful.
Real human communications
By R. Peters
Compare and contrast with REBT by Albert Ellis and Meditation by Matthieu Ricard. Preparing and developing your listening skills are essential to social skills in any profession where daily human interaction is needed. This book is set in context of sales in business only as an example and has little to do with sales. It is not a manipulative approach often used in sales, cons, and psychopathy. It is based on real human values, emotions, and communications.
I would not share this with anyone other than close and trusted friends, as it is radically different from the current psychopathic business environment. I cite Robert Hare on this assertion.
0 of 0 people found the following review helpful.
Poorly Written and Outdated
By W. Richard Mcnally
Not the worst book and the biggest waste of time I have ever purchased, but close. Obviously, the only purpose of this book was the author's self promotion of worthless and clich�d concepts.
0 of 0 people found the following review helpful.
Powerful
By Ms. Susan D. Latimer
Great book, worth the price and read. Well thought out, I highly recommend as listening its self is a lost art, but listening with heart is even more lost.
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